Privacy Policy

From
To
Select destination and passengers
From
To
Select destination and passengers

1. Data Controller and Responsible Party

Company name:  VIRGUI BUS S.L.

Tax ID (CIF):  B73078487

Registered address:  Calle Tardor, 4 - Bl C, Floor 2 B, Palma, 07010, Balearic Islands, Spain

Phone: (+34) 680 766 797

Email:   [email protected]

The Data Controller is responsible for the processing of personal data of users of this website and applications.

2. Data We Collect

We collect information that allows us to provide our services, maintain contact and comply with legal obligations:

Personal data:

  • First and last name

  • Address, city, postal code, country

  • National ID or passport (when a booking is requested)

  • Phone number and email address

  • Travel data: airlines, dates, accommodation

  • Bank details for direct debit payments (where applicable)

Usage data and cookies:

  • IP address, browser, operating system

  • Pages visited, time spent and clicks

  • Cookies and similar technologies to improve the service and personalise advertising

Social media data (only with authorisation):

  • Facebook: email address and basic data

  • Twitter: data according to Twitter's policy

  • WhatsApp and Telegram: phone number

3. Purpose of Data Processing

We use data to:

  1. Manage bookings, transfers and excursions.

  2. Maintain contact and provide customer service.

  3. Send information and commercial communications (only with your consent).

  4. Comply with legal and tax obligations.

  5. Analyse web traffic and application usage to improve our services.

4. Legal Basis for Processing

We process your data based on:

  • Consent : when you agree to receive commercial communications or connect to third-party services.

  • Contract : when data is necessary to manage bookings or contracted services.

  • Legal obligation : to comply with tax, accounting and legal obligations.

  • Legitimate interest : to improve services and analyse statistics, always respecting your rights and privacy.

5. Data Retention

We retain your data only for as long as necessary according to its purpose:

  • Booking data: until the contractual relationship and associated legal obligations have ended.

  • Marketing data: as long as you maintain your consent.

  • Analytical data: maximum 24 months, anonymised whenever possible.

Once this period has ended, data is securely deleted.

6. Data Recipients

We may share data with:

  • Tax and administrative authorities (Tax Agency, Social Security).

  • Service providers : hosting, email, messaging, booking software and analytics.

  • Social media : only with your authorisation and according to their policies.

We do not sell your data to third parties.

7. International Transfers

Some third-party services (Google Analytics, Facebook, Twitter) may process data outside the EU.

  • We ensure that adequate safeguards are in place through standard contractual clauses or EU-recognised certifications.

  • You may request additional information about these transfers at any time.

8. User Rights

You have the right to:

  • Access your data

  • Rectify it if it is incorrect

  • Request its deletion ("right to be forgotten")

  • Restrict or object to its processing

  • Withdraw your consent at any time

  • Data portability

  • File a complaint with the Spanish Data Protection Agency (AEPD)

To exercise these rights, contact:
Email: [email protected]
Phone: +34 680 766 797

9. Cookies and Tracking Technologies

We use cookies to:

  • Improve the user experience

  • Analyse site statistics

  • Display personalised advertising (only with your consent)

You can accept, reject or configure cookies through our cookie banner and in your browser. For more information:  cookie policy

10. Changes to This Policy

We reserve the right to update this policy. We will notify you via the website or by email if any changes affect the processing of your personal data.

11. Contact

For questions or requests regarding your personal data:

Phone: +34 680 766 797

Email:   [email protected]

This document complies with the GDPR, Spanish legislation and current best practices , is clearer, avoids duplications and provides transparency regarding third parties and international transfers.

Last updated: 24 February 2026